Terms of Service

Draft for legal review · Last revised July 25, 2026 · Contact: hello@junie.app

1. The agreement

These Terms of Service ("Terms") are a contract between you and Verios LLC, a Delaware limited liability company doing business as Junie ("Junie," "we," "us"). They govern your use of https://junie.app, the Junie application at https://my.junie.app, and related services (together, the "Service"). By creating an account or accepting these Terms, you agree to them and our Privacy Policy.

You must be at least 18 years old and use the Service for a business or professional purpose in the United States. If you accept for a business, you represent that you can bind that business.

2. No BAA or HIPAA service

Junie does not currently offer a Business Associate Agreement (BAA). If you are a HIPAA covered entity or business associate, do not use Junie to create, receive, maintain, or transmit protected health information on your behalf. Junie does not claim HIPAA compliance. The Service is not a medical device and does not provide medical or clinical advice. If you are unsure whether HIPAA applies to your practice, ask a qualified advisor before entering health information.

3. Definitions

"Your Content" means business content you create or upload, including packages, templates, branding, documents, and messages. "Client Records" means information about or provided by your clients, including contact details, inquiries, messages, estimated due dates, private notes, contracts, schedules, and payment records. "AI Features" means features that use artificial intelligence to generate or review content. "Beta Features" means features labeled beta, early access, preview, or experimental.

4. Your account

Keep your registration information accurate and your sign-in credentials secure. You are responsible for activity under your account and must tell us promptly if you believe someone has accessed it without permission. One person or business entity controls each account. If account control is disputed, we may rely on the billing relationship and reasonable evidence of authority, and may suspend access while the parties resolve the dispute.

5. Plans, subscriptions, and fees

• Current plans and prices appear on the Pricing page and at checkout. A paid subscription renews automatically for the billing period you select until it is canceled.
• You can manage or cancel a paid subscription through the Stripe billing portal linked from Junie's billing settings. Unless Stripe shows different timing before you confirm, cancellation stops the next renewal and paid access continues through the current paid period.
• Canceling a subscription does not delete your Junie account or Client Records. Account deletion is a separate action described in Section 15.
• Your subscription price for the plan you selected is locked for 12 months from signup. We will give at least 90 days' notice before a later price increase, which will apply at a renewal after the notice period.
• Except where the law or written checkout terms require otherwise, amounts already charged are nonrefundable. Prices do not include taxes that may apply.

6. Client payments through Stripe

Client payments use a Stripe Standard connected account. Charges are made directly on that connected account, and you are the merchant responsible for your client transactions. You must accept the Stripe Connected Account Agreement and Stripe's Privacy Policy. Junie does not receive full card or bank-account numbers and does not hold your client-payment funds. Stripe's fees, payout timing, refunds, chargebacks, and account restrictions also apply.

7. Your Content and Client Records

As between you and Junie, you keep your rights in Your Content. You give Junie a limited, nonexclusive license to host, copy, process, transmit, display, and back up Your Content only as needed to provide, protect, and support the Service, follow your instructions, and comply with law.

Client Records may contain personal information that belongs to or concerns your clients. Junie does not claim ownership of that personal information, and these Terms do not transfer a client's rights to you or to Junie. You represent that you have the authority and any notices or permissions required to put Client Records in Junie and direct us to process them. You are responsible for responding to your clients' requests and for your own professional recordkeeping duties. We will provide reasonable help as described in the Privacy Policy.

8. Privacy and communications

Our Privacy Policy explains what Junie and its providers process. You are responsible for configuring and using forms, email, payment reminders, and automated workflows lawfully. This includes giving required privacy notices and obtaining any consent required for health data, electronic communications, marketing, or automated messages. Do not upload information you lack authority to use.

9. AI Features

• AI Features can produce inaccurate, incomplete, or similar output. Review the facts, recipients, tone, amounts, dates, and attachments before relying on or sending an output.
• AI output is not medical, clinical, legal, tax, or financial advice. It is not a substitute for professional judgment or emergency services.
• When an AI workflow is on, Junie sends the content needed for that task to its current model provider, which may be Anthropic or OpenAI. For an inquiry draft, this includes the inquiry text and base draft. The writer may have included health or other sensitive details in that text. Do not use an AI workflow for content you are not authorized to send to the provider.
• Junie does not use Your Content or Client Records to train its own models. Anthropic and OpenAI state that their commercial API inputs and outputs are not used for model training by default, but standard retention and abuse-monitoring rules may apply. Junie does not claim Zero Data Retention or a HIPAA BAA with either provider.

10. Electronic records and signatures

The Service supports electronic records and signatures. You and your clients are responsible for deciding whether a document may lawfully be signed electronically and for giving any required disclosures or obtaining consent. Junie stores the executed document and checks its integrity hash before serving it. Exported documents remain subject to your recordkeeping obligations.

11. Templates and professional advice

Templates, guides, calculators, AI output, and example language are general starting points. They are not legal, medical, tax, accounting, insurance, credentialing, or billing advice. Laws, payer rules, and professional requirements vary by location and circumstance. Review documents and decisions with a qualified professional when needed. The default agreement in the private beta has not completed attorney review and should not be sent to a client until an attorney licensed in the relevant state reviews it.

12. Acceptable use

You may not use the Service to:

• break the law or violate another person's rights;
• upload information you lack authority or required consent to use;
• send spam, unlawful marketing, harassment, or deceptive health claims;
• give medical advice while presenting it as advice from Junie;
• probe, bypass, disrupt, overload, scrape, or reverse engineer the Service;
• upload malware or use the Service to compromise another system; or
• resell or provide the Service to a third party without our written permission.

We may restrict or suspend access when reasonably needed to protect a person, the Service, or another customer, or to investigate a suspected violation.

13. Beta Features and service changes

Beta Features may be incomplete, change, or stop without notice. We may add, remove, or change Service features. If you give us feedback, you allow us to use it without payment or an obligation to adopt it. Do not include a client's personal information in feedback.

14. Third-party services

The Service works with third-party services such as Stripe, Google, Postmark, OpenAI, PostHog, and Sentry. Their terms and privacy practices apply to their services. Junie is not responsible for a third-party service outside our control. We may replace a provider, and we will update our Privacy Policy when that materially changes how personal information is processed.

15. Cancellation, export, deletion, and termination

• Subscription cancellation: cancel the paid subscription in the Stripe billing portal to stop a future renewal. Cancellation does not delete your account.
• Export: while your account exists, you can download a ZIP containing listed CSV records and HTML copies of executed contracts and generated receipts. The current export omits private notes, birth-event details, packages, templates, setup artifacts, and imported source files. Download and check it before deleting your account.
• Account deletion: do not rely on the in-app deletion control yet. Junie has not verified that it works with the permissions used in production. Cancel any paid subscription and email hello@junie.app with a deletion request. Security, email-suppression, payment, dispute, tax, legal, or provider records may remain where permitted or required.
• Backups: Junie retains 14 daily database backup copies for disaster recovery. A deleted record may remain in a fixed backup until that copy ages out.

We may terminate an account for a material breach of these Terms or where continued service would create legal, security, or operational risk. We will give notice and a chance to export when reasonably practicable, but we may act immediately to address an urgent risk or legal requirement. Sections that by their nature should continue after termination remain in effect.

16. Junie's intellectual property

The Service, including Junie's software, design, branding, and unmodified templates, belongs to Junie and its licensors. These Terms do not give you a right to copy, sell, or create a competing service from those materials. Your edits and original additions remain Your Content. Send copyright concerns to hello@junie.app with enough information for us to identify the work and material involved.

17. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT AI OUTPUT WILL BE ACCURATE, OR THAT THE SERVICE SATISFIES YOUR PROFESSIONAL OR REGULATORY OBLIGATIONS. Some jurisdictions do not allow certain disclaimers, so part of this section may not apply to you.

18. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUE. OUR TOTAL LIABILITY ARISING OUT OF THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF THE FEES YOU PAID JUNIE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR $100. FOR A CLAIM ARISING FROM OUR BREACH OF THE DATA-PROTECTION COMMITMENTS IN OUR PRIVACY POLICY, THE LIMIT IS TWO TIMES THAT AMOUNT. These limits do not apply where the law prohibits them.

19. Indemnification

To the extent permitted by law, you will defend and indemnify Junie against a third-party claim arising from Your Content, your unlawful handling of Client Records, your services or dispute with a client, or your material violation of these Terms. This obligation does not apply to the extent a claim results from Junie's own breach, negligence, or willful misconduct.

20. Dispute resolution

Before filing a claim, either party will send written notice to hello@junie.app, or to the email on your account, and give the other party 30 days to try to resolve it. If that does not work, a dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this section. Both parties waive a jury trial and class action. Either party may bring an individual claim in small claims court or seek injunctive relief in court for intellectual-property infringement or unauthorized system access.

You may opt out of arbitration by emailing hello@junie.app within 30 days after you first accept these Terms. Include your name, account email, and a clear statement that you are opting out of arbitration.

21. General terms

Delaware law governs these Terms without regard to conflict-of-law rules. We may update the Terms. If a change materially affects account holders, we will give at least 30 days' notice before it takes effect, and changes will not apply retroactively. A change to Section 20 will include a new 30-day arbitration opt-out. If a provision cannot be enforced, the remaining provisions stay in effect. You may not assign these Terms without our consent. We may assign them in a merger, reorganization, financing, or sale of all or part of the business. Neither party is liable for a delay caused by circumstances outside its reasonable control. These Terms and the policies they incorporate are the entire agreement about the Service.